Frequently Asked Questions
How do I know if something will fit?
Most of our styles run on juniors sizing, please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us at email@example.com give us a call at 212-227-4949 x 102
My order won’t go through what should I do?
If you’re still receiving an error message after reviewing your credit/debit card information, billing and shipping address, please contact Customer Service at (212)-227-4949x102 or email us at firstname.lastname@example.org
I need to make a change to my order. what should I do?
Once an order is placed we cannot guarantee changes can be made, please email us at email@example.com with your order number and requested change and we will do our very best to accommodate the change.
When will my order ship?
We ship all orders within 2 business days, If there will be delays we will reach out.
I’m not happy with my order what should I do?
If for any reason you are unhappy with your order you can return it to us within 14 days. Please email firstname.lastname@example.org if your order was received damaged or late.
How long does it take to process my return?
We will process returns immediately after receipt, However it can take 5-7 business days for the credit to appear in your account.
How many promotional codes can be used on each order?
We offer a variety of promotional codes to our customers such as gift with purchases, free shipping, free returns, percentage off, and dollar amount off. A total of 1 promotional codes can be used at checkout.
My order shows it has been delivered but I have not received it what should I do?
Please email us immediately at email@example.com so we can find your package or send a replacement.
Can I return my online order in store?
Yes, all online orders may be returned in any of our retail stores.